Terms of Service

These terms govern your use of GreetDesk. By creating an account or using the service you agree to them. If you are agreeing on behalf of a business, you confirm you have authority to do so.

1. The service

GreetDesk provides an AI receptionist that answers calls, books appointments, takes messages and sends summaries. We may improve or change features over time.

2. Accounts

You must sign in with a valid Google account and keep your account secure. You are responsible for activity under your account.

3. Subscriptions and billing

• Published plans are billed monthly through Stripe. Current plan prices are shown on the pricing page and at checkout.
• Each plan includes a monthly allowance of call minutes. Unused subscription minutes roll over for 30 days.
• Minutes beyond your allowance are billed at your plan's published overage rate.
• You can cancel anytime; access continues until the end of the paid period. Except where required by law, payments are non-refundable.

4. Acceptable use

• Do not use GreetDesk to make unlawful, harassing, deceptive or emergency calls.
• Do not use it to impersonate a person or to misrepresent who is calling.
• Do not attempt to bypass usage limits or access another customer's data.
• Do not use the service for emergency services or life-critical communications.

We may suspend accounts that violate these rules.

5. Call recording and consent

You are responsible for complying with the call-recording and notification laws that apply in your jurisdiction and your callers'. If you enable recording, you must ensure callers are properly notified. GreetDesk plays a notification when recording is enabled, but the legal responsibility remains yours.

6. AI limitations

Our AI can make mistakes. Summaries are best-effort extractions and should be reviewed before you rely on them for anything important. Do not use GreetDesk as the sole system for medical, legal, safety or emergency decisions.

7. Availability

We aim for high availability but do not guarantee uninterrupted service. Scheduled maintenance and third-party outages may affect the service.

8. Limitation of liability

To the maximum extent permitted by law, GreetDesk is not liable for indirect, incidental or consequential damages, including lost profits or lost customers. Our total liability is limited to the amount you paid us in the three months before the claim.

9. Termination

You may stop using the service at any time. We may terminate or suspend access for violations of these terms.

10. Changes

We may update these terms. Material changes will be notified to account holders by email.

11. Contact

Questions? Email hello@greetdesk.ai.