GreetDesk / Call handling
An AI appointment setter for the calls that come in
A phone-based appointment setter should check real availability, collect the right details, and confirm only what the calendar allows. Start with the scheduling rules your team already follows.
Questions to settle before choosing
Use these checks to compare any answering workflow with your actual calls, routing rules, and follow-up process.
- Connect a supported calendar and test that the agent reads current availability.
- Define appointment types, duration, buffers, business hours, and blackout dates.
- Collect caller name and callback details before creating or changing a booking.
- Set a human handoff for exceptions, urgent needs, and requests outside the calendar rules.
Run test calls against a non-production calendar first. Verify time zones, duplicate bookings, rescheduling rules, and the confirmation sent to the caller.
Frequently asked questions
Can an AI appointment setter book directly on my calendar?+
It can when a supported calendar is connected and your appointment types, hours, buffers, and booking rules are configured. Confirm the integration in your account before promising live availability.
Can callers change or cancel an appointment?+
That depends on the agent's call flow and calendar permissions. Define how changes are handled and when a staff member should take over.
What happens if there is no open time?+
Configure the agent to offer an approved alternative, collect a callback request, or hand off to your team rather than inventing availability.
Choose around the calls your team actually gets.
Try the browser demo, then confirm phone routing, integrations, retention, and pricing before making a decision.